Shipping

How much is shipping?

US Domestic Shipping is flat rate $6.99 and shipping is free for orders $75.

 

How fast do we ship?

We typically ship your order within about 3-7 business days of receipt.

 

Flat Rate Shipping and How We Ship

Our Flat Rate Shipping option allows us to offer a rate you can rely on for smaller orders and still offer FREE shipping on orders over $75.  Orders less than one pound will ship USPS First Class, but the majority of orders exceed this and most are shipped via USPS Priority Mail.

 

Lost Orders or Mis-routed Orders

Our responsibility with shipping is to get your order to the courier and we will use the shipping address you provided via PayPal. We are not responsible for wrong addresses or returned mail to me. You will need to pay for any additional shipping costs. Please make sure that you check your address information on PayPal before submitting your order. In some rare cases, the US Postal Service and other couriers may lose your package or more likely, deliver it to the wrong address.  We cannot be held responsible for a lost shipment once it reaches the courier and during holiday periods of heavy shipping, couriers often misplace or make mistakes delivering packages that take time for them to correct.  If your shipment tracking shows delivered and you did not receive it, you must check with your local post office branch as most cases we find they mistakenly deliver to the wrong address.  When the packages are scanned as “Delivered” they record the GPS coordinates of the exact delivery location and can retrieve it for you if it was indeed delivered to the wrong address.

 

Order Error

If you receive your order and you believe there to be an error, any missing items, etc, please use the Contact Us form on our website and include the details of the issue along with your order number.  We highly recommend using the CONTACT US form over sending an email because email may not reach its destination for various reasons such as SPAM filtering or Internet communication issues.  If your items are damaged we may request a picture of the damage to review with our Quality Control Team, so please do not be offended as we are constantly making efforts to serve our customers better.  After receipt of your order (based on carrier tracking information), you have five days to contact us to report any issues.  After that time period has elapsed, your order is considered complete and correct.

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